European Customer Service Representative True Sports

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Job Overview:
Responsible for servicing various hockey sporting goods customers including retailers, distributors, teams, and consumers. This position will be cross functionally integrated with frequent interaction with the sales team, production, warehouses, and customers as a key role in supporting aggressive business growth strategies. The position are placed at the European head office in Gothenburg.

This position reports to European Sales Director – Hockey

Primary Responsibilities:
• Manages order entry process by creating new customer accounts, booking orders, and performing other order related follow up
• In depth coordination with planning, manufacturing, and 3PL warehousing operations to ensure product/customer requirements are understood and efficiently executed
• Works closely with domestic and international freight providers
• Report generation to provide timely information to sales team
• Key contact for incoming customer questions and concerns
• Coordinates with credit department regarding customer setup and payment activity
• Works closely with sales force to find opportunities to liquidate excess and obsolete inventory

Required Skills / Experience:
• Enthusiasm for joining a team focused on growth
• Customer focused individual with proven customer service experience or equivalent
• Ability to interact with multiple personalities and coordinate cross-functionally
• Excellent verbal and written communication skills in English
• Good verbal and written communication skills in german and/or finish are meritorious
• Highly organized individual who can ensure daily tasks and long-term objectives are accomplished
• Proficient with Microsoft Excel, and experienced with other ordering software programs
• College degree, preferably in Sports Management or Business field
• Ice Hockey background and passion to the game are preferred
We will review applicants continuously so please send your resume and personal letter as soon as possible and no later than August 15th to: true-europe@truetemper.com

Starting date: According to agreement.

Questions regarding company or position please contact:
Andreas Lindqvist, European Sales Director: 076-186 01 85
Andreas.lindqvist@truetemper.com
Company Webb-page: www.true-hockey.com

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